Our commitment to privacy
This privacy statement explains how we collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made.
The Information we collect
When requesting further information, we ask you to provide us with more complete information about you and your company/institution including:
- Contact Email Address;
- Full address and contact details;
- The nature of your enquiry or quotation request;
- Where you heard about us.
You can also decide to give us your mobile telephone number and your personal email address but you only need to do this if you want us and/or our approved partners to contact you about your submitted enquiry.
You may also provide personal/company data through:
- Calls to our offices;
- Letters and e-mails;
- Customer feedback forms.
In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.
How we use the information we collect
We use your company/personal information
To achieve the purposes set out in this privacy statement we may need to give your information to our service providers (including our approved partners), agents, professional advisors, member companies of our parent company the Stephen Austin group and auditors. When you submit an enquiry, we will tell you which of our approved partners will be delivering the appropriate service. Following receipt of an official order, our selected approved partner (or partners) will have access to your name and contact details to help us deliver our services to you.
We will not give your information to any other third parties not associated with your enquiry, approved or unapproved, without your express permission, usually conducted in writing.
Keeping you informed
We will use your information to send you regular updates about:
- Our services and materials;
- Additions to the website; and
- Specific activities such as customer feedback surveys and competitions.
If you wish to utilize GradeMaker services but do not wish to receive this information, please contact us with a request to removed from our mailing list (both electronic and paper based).
Protecting your personal information
As part of a Group of companies we are required to take appropriate technical measures to protect your personal/company information including making a regular backup of our system and data. We have security measures in place to make sure any company/personal information we collect is secure. All parties with access to your information are subject to confidentiality obligations.
If you think someone else knows your login password to access our systems, or is using it, tell us immediately and change your password using the facilities and processes supplied.
Keeping your personal data
We keep company/personal data :
- For as long as is necessary to fulfil the purposes we collected it for;
- As required by law; or
- To enforce or defend legal claims.
- Cut down the number of times you have to type in data;
- Record the success of advertising, to target advertising and to track visitor usage; and
- Track responses to regular customer surveys and to make sure you don't see the same survey more than once.
The cookies used on the website do not collect your personal information. You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently.
Transparent gif files
Some of our webpages may contain invisible electronic tags that allow us to count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the website operated by the relevant advertiser. In any event, you can find out more information about electronic tags, if you go to the All About Cookies website