Privacy Statement

Our commitment to privacy

This privacy statement explains how we collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data in the manner described, you consent to the processing of all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made.

If you have any questions or comments about how we handle your personal information, please ring us on 01242 323723 or email us at info@grademaker.com. You may also use these contacts to tell us about any concerns you may have about our privacy statement.

The Information we collect

When requesting further information, we ask you to provide us with more complete information about you and your company/institution including:

  • Title;
  • Contact Email Address;
  • Full address and contact details;
  • The nature of your enquiry or quotation request;
  • Where you heard about us.

You can also decide to give us your mobile telephone number and your personal email address but you only need to do this if you want us and/or our approved partners to contact you about your submitted enquiry.

You may also provide personal/company data through:

  • Calls to our offices;
  • Letters and e-mails;
  • Customer feedback forms.

In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

If you are asked to provide personal information which goes beyond anything covered elsewhere in this policy by GradeMaker Ltd please check with a Director of the Copmany before giving any information.

How we use the information we collect

We use your company/personal information

  • To answer your queries or complaints;
  • To deliver our services, for example digital asset management
  • To support your business;
  • To provide services;
  • To carry out administration;
  • For obtaining any relevant professional advice;
  • As may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights;

Third parties

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers (including our approved partners), agents, professional advisors, member companies of our parent company the Stephen Austin group and auditors. When you submit an enquiry, we will tell you which of our approved partners will be delivering the appropriate service. Following receipt of an official order, our selected approved partner (or partners) will have access to your name and contact details to help us deliver our services to you.

We will not give your information to any other third parties not associated with your enquiry, approved or unapproved, without your express permission, usually conducted in writing.

Communications between you and GradeMaker Ltd may be monitored by GradeMaker staff to check the quality of our support.

Keeping you informed

We will use your information to send you regular updates about:

  • Our services and materials;
  • Additions to the website; and
  • Specific activities such as customer feedback surveys and competitions.

If you wish to utilize GradeMaker services but do not wish to receive this information, please contact us with a request to removed from our mailing list (both electronic and paper based).

We will never use your sensitive data for marketing purposes or to target you for customer feedback purposes without your express consent.

Protecting your personal information

As part of a Group of companies we are required to take appropriate technical measures to protect your personal/company information including making a regular backup of our system and data. We have security measures in place to make sure any company/personal information we collect is secure. All parties with access to your information are subject to confidentiality obligations.

If you think someone else knows your login password to access our systems, or is using it, tell us immediately and change your password using the facilities and processes supplied.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Keeping your personal data

We keep company/personal data :

  • For as long as is necessary to fulfil the purposes we collected it for;
  • As required by law; or
  • To enforce or defend legal claims.

We will keep this information for a reasonable time.

Cookies

Cookies are small text files which are sent to your browser by a web server and stored on your personal computer's hard disk. We use cookies on our site to:
  • Cut down the number of times you have to type in data;
  • Record the success of advertising, to target advertising and to track visitor usage; and
  • Track responses to regular customer surveys and to make sure you don't see the same survey more than once.

The cookies used on the website do not collect your personal information. You can disable cookies but if you do, you may not be able to use certain features on our site and you may need to enter your password more frequently.

If you want to know how to remove cookies from your browser, go to the All About Cookies website.

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Some of our webpages may contain invisible electronic tags that allow us to count users that have visited certain pages. These files are only used to identify which advertisements bring customers to our website and you cannot be identified by them. They are not issued by us but by the relevant advertising provider. You can find out more about cookie type devices issued by third party advertisers by clicking through to the website operated by the relevant advertiser. In any event, you can find out more information about electronic tags, if you go to the All About Cookies website